Top Personal Finance Trends (September 2023)

Fundamental needs don't change much, but interfaces do. As writing moved from Microsoft Word to in-browser apps, the spell-check chrome extension Grammarly capitalized on this change of interface and built a $1B+ business.

Similarly, the fundamental problems of personal finance haven't changed: don't run out of money, do save for important purchases. But today, one of the most widely used interfaces for tending to different tasks is Google Sheets.

It turns out that Google Sheets is used for a wide variety of non-spreadsheet task: searching Google for use Google Sheets to returns comments on sites like Reddit and Twitter involving project management, budgeting, investing, and even shopping for groceries or watering plants.

With its adaptable featureset and universal accessibility, Google Sheets has become a sort of "digital duct tape" - a common phenomenon, as exemplified by email inboxes that serve as to-do lists and spreadsheets that function as databases.

Tiller, a personal finance tool, competes with companies like Mint by letting users simply connect their bank account to Google Sheets and do all their financial planning and organization using a familiar interface.

Then there's a clever SEO strategy used by software tool companies similar to Tiller. Google sometimes ranks pages on the Google.com domain especially high because of the reputation as a trusted domain. Software tool company Smartsheets takes advantage of this and has made various Google Sheets templates that rank high in Google search for terms like "google sheets budget template", but with many of the spreadsheet's cells filled with links back to their site.

Tiller's pricing model fits their product: they offer a free one-month trial, then a $79 annual subscription. The free trial is an opportunity for Tiller to raise the user's sunk cost by getting them to spend time customizing the product. Since a personal finance product saves the user money over time, Tiller has pricing power once they've demonstrated that it works.

Truebill, a personal finance tool, has sidestepped the traditional strategies its competitors use when acquiring new users who are searching on Google. Instead of ranking for meta terms like "personal finance", they focus on ranking for specific problems people have like cancelling subscriptions.

Half of Truebill's traffic comes from search and, of that, over 80% comes from searches like "how to cancel Instacart" and "how to cancel Equinox". As many businesses migrate to a subscription-based model, consumer's bank statements are increasingly full of monthly payments. Truebill is a classic personal finance management tool, like Mint, but with a twist: for cable, phone, and security bills, they negotiate with the service provider to get a better rate, and then split the difference with users.

Some businesses strategically target users looking up, via search, how to cancel their service. This way they can control the pipeline and attempt to downgrade rather than outright cancel. For example, Hulu runs ads on the search term "how to cancel Hulu" in an attempt to own this cancelation journey and, ultimately, to get the user to stay. Conversely, brands like Spotify and BarkBox do not rank #1 for their respective "how to cancel" queries and are therefore missing out on a retention opportunity. By sliding into the search results for these queries, Truebill is able to sidestep a highly competitive and more expensive avenue for user acquisition used by its competitors.

These sorts of opportunities exist for nearly every industry.

Instead of ranking for "lead generation", tools that do exactly that will sometimes rank for name+company+email with a dynamic landing page for each of the leads in their database. And with the robocall blocking app RoboKiller, nearly 90% of the site's 1M monthly visits come from search, but searches for "RoboKiller" only account for 0.5%—in fact, the vast majority originate from people trying to identify the phone number that just called them. This works because the company has generated around 1 million landing pages for individual phone numbers—one for each number that people commonly search after getting a robocall.

The credit builder card is a consumer finance hack: it's not really a credit card, and its target audience doesn't use credit cards. According to the Consumer Finance Protection Bureau, 22% of the adult population doesn't have any meaningful credit history. And everyone who gets a credit card needs a first credit card. Enter the Credit Builder Card. One company actually uses the "Credit Builder Card" branding for their product. This company offers secured cards requiring a $200 deposit, available without a credit check. The card has a $200 credit limit—so while it's technically a credit card, in practice it's a pre-loaded debit card that reports to credit bureaus like a credit card.

Like many entry-level financial products, the point is to cheaply acquire users in some underserved niche, and then hope that some of them will upgrade to more lucrative products. CreditBuilderCard.com is a white-label provider for these cards, and partners with companies that help consumers rebuild credit. Meanwhile, personal finance lead-gen sites like NerdWallet and Credit Karma aggressively market their cards to first-time credit card users.

The credit builder card is designed to help users raise their FICO score and qualify for traditional cards, which are much more lucrative for issuers and processors. This card illustrates how important credit access is, in two ways: first, that almost every adult needs a credit score—for a mortgage, an apartment lease, a car loan, even an employer background check. So a credit card that exists entirely to give the user a FICO score is actually a useful product.

It also shows how ubiquitous credit is. Most Americans use credit cards, and most cardholders already have multiple cards: TransUnion estimated in 2017 that the average cardholder had 2.7 credit cards. Marketing a credit card to someone who already has two or three is tough; it's established that they use the product (good), but the competition to market to them, and then get them to actually spend on the card, is fierce. At that point, the best way to sell someone an additional card might be to track down the people who haven't used one at all.